What is your full name? (please make sure this matches the name on your hap account)
What is the subject of your query?
Please tell us the question you have regarding your pay?
Have you received a payslip for the hours you have not been paid?
Please double check - are the bank details on your hap account correct?
Payments are processed on a two week cycle. You can check the cycle dates through the Staff Support Centre. Please tick here to confirm that your cycle pay date has passed.
Please type the email address that you use on your hap account here. (even if it's the same as above)
Please tick this box if you have worked a shift in the last 12 days.
Please tell us the name of the event or venue that you have a query about.
Please tell us the total number of shifts you believe have been missed.
Please tell us the date of the shift you are missing or that is incorrect. (If there are multiple dates tell us about this in the details box)
Please tell us the name of the bar or work location you were placed during your shift. For example, Main Bar, Locker Room, Kiosk 107. (If you cannot remember the name do give a description)
Please add as many details as possible about your query so we can assist you - Thank you
Which of these methods were used to record your hours on shift?
If you took a picture of your job card please tick here and attach it at the end of this form.
Please tell us the name of your bar or work location manager.
Can you tell us more about what you believe is incorrect?
Please tell us how many hours you believe you are missing.
P45's can only be requested after final payment has been received.
Please tell us your National Insurance Number.