If you have forgotten your hap account password please follow the below instructions to reset it.
1. Click here to navigate to the hap profile login page.
2. Click 'Forgot Password?'
3. Enter your email address and press 'Reset'. Please ensure this is the email address you used when you originally set up your hap account. (If you no longer have access to your original email address click here to complete our 'Submit a Query' form and submit a request to change it.)
4. Check your email account for the password reset email. (This may go into your spam or junk folder.)
5. Click the link in the email, which will redirect you to the hap website where you can now create a new password.