As a representative of hap Flexi, we expect you to maintain a high standard on every assignment. The type of people we engage with are Honest, Adaptable, Professional individuals.
Code of Conduct
Our code of conduct guides your behaviour at work, so please:
- Carry out your role to the best of your ability,
- Use our company values - We Care, We Prepare, We're Open - as your guide to ‘how’ you perform your role,
- And always support your colleagues to work to the best of their ability.
Our clients provide feedback after every assignment, so please follow our expectations:
✅ Arrive within plenty of time for your shift, ready to work.
✅ Be polite and professional at all times.
✅ Follow all uniform guidelines and dress appropriately.
⛔ Do not arrive late or unprepared.
⛔ Do not ignore client or customer feedback.
⛔ Do not bring a bad attitude - positivity matters!
⛔ Do not wear the incorrect uniform - this may mean you cannot work.
Equal Opportunities Employer
We do not tolerate aggressive, racist, transphobic, homophobic, or misogynistic behaviour on any of our assignments.
If you are found to have been any of the above, you will be removed from the workplace, and your account disabled while a full investigation takes place.
Alcohol & Drugs
The use, possession, storage, transportation, promotion and/or sale of alcohol/drugs or drug equipment is NOT PERMITTED before or during an assignment/shift.
For events where you are getting a staff coach, strictly no alcohol can be consumed on our coaches. This will result in you not getting your pass or wristband to the event.
If you are found to be under the influence of any alcohol and/or drugs or in possession of, storing, transporting, promoting and /or selling alcohol/drugs or drug equipment this will be deemed a breach of our health and safety policy and WILL result in your account being disabled and further work not being offered. The company will also be required to report such criminal activity to the relevant authorities.
These standards apply to everyone working for and representing hap on site at an event or working in the office.